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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
When you join Sentara, you support our goal to provide excellence in patient care. No matter what your individual position, you are part of a bigger team committed to improving the future of healthcare. Each day here is another opportunity to learn, grow and become better at what you do.
Overview
Patient Care Specialist
Velocity Urgent Care (now solely owned by Sentara Health) is actively seeking aPatient Care Specialist for our BRAND NEW Clinic. You will provide non-clinical support within our Urgent Care Clinic and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Velocity Urgent Care and Sentara Health.
Benefits: Velocity/Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursem*nt, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Qualifications:
- Three (3) years Clerical, Customer Service experience preferred..
- One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers preferred.
- Experience with Electronic Medical Record systems preferred.
- An Associate's level degree in lieu of the required experience will be considered.
Schedule: 2 12-hour shifts, 1 8-hour shift, and 1 6-hour shift. Required to work every other weekend, Saturday and Sunday, 8am-4pm.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: Customer Service, Front Desk, Registration, Insurance.
Responsibilities
Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems. Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate’s level degree in lieu of the required experience will be considered.
Qualifications
License/Certification
Education
- High School Grad or Equivalent
Experience
- Critical Thinking
- Mathematics
- Microsoft Excel
- Microsoft Word
- Reading Comprehension
- Service Orientation
- Speaking
- Technology/Computer
- Active Listening
- Time Management
- Typing Speed 30+ WPM
- Coding
- Writing
- Coordination
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
